MONTREAL—On Sept 10 , municipal employees in a region between Montreal and Quebec City arrived at work to discover a threatening message on their computers notifying Attack.Ransom them they were locked out of all their files . In order to regain access to its data , the regional municipality of Mekinac was told to deposit Attack.Ransom eight units of the digital currency Bitcoin into a bank account — roughly equivalent to $ 65,000 . Mekinac ’ s IT department eventually negotiated Attack.Ransom the cyber extortionists down and paid Attack.Ransom $ 30,000 in Bitcoin , but not before the region ’ s servers were disabled for about two weeks . The attack highlights the inability of many small municipalities to adequately protect their data , but also the lack of guidance on cybersecurity provided to them by the Quebec government , according to Prof. Jose Fernandez , a malware expert at Montreal ’ s Polytechnique engineering school . “ Quebec is an embarrassment , ” Fernandez said in an interview , adding that he has tried without success to contact government representatives to alert them to the problem . “ There hasn ’ t been any traction on this issue in the past 15 years , ” he said . “ I try to speak to ( the government ) but there is nobody . Who are you going to call ? Nobody. ” Bernard Thompson , reeve for the Mekinac regional municipality , said the ransom demand Attack.Ransom presented a real dilemma for his small organization . Mekinac groups together 10 municipalities with a population of roughly 13,000 people . “ It was hard , clearly , on the moral side of things that we had to pay a bunch of bandits , ” Thompson said . Mekinac ’ s attackers used malicious software — known as malware or ransomware — to demand money Attack.Ransom in return for keys to unlock the data . Fernandez said it is ironic that Quebec is home to a thriving cybersecurity industry and is an emerging hub for artificial-intelligence research , yet the provincial government is “ decades ” behind other provinces in defending against cyberattacks . Still , Quebec is not the only province experiencing attacks . Several municipal governments and businesses in Ontario were recently hit by ransomware attacks Attack.Ransom , prompting the Ontario Provincial Police to issue an advisory in September . In response to the growing problem , Communications Security Establishment — the Defence Department ’ s electronic intelligence agency — launched the Canadian Centre for Cyber Security last month . It is responsible for monitoring “ new forms of ransomware ” and advising the federal and provincial governments . Spokesman Evan Koronewski said the centre has no provincial or territorial equivalent . Fernandez , however , notes that some provinces are taking significant steps . British Columbia and New Brunswick have established offices dedicated to protecting government data . Meanwhile in Quebec , he said , small towns are left unprotected . “ I ’ m hoping the new government does something about it , ” he said . Patrick Harvey , spokesman for the Public Security Department , disputed the claim the provincial government is unprepared for cyberattacks . He said the Treasury Department has a director of information responsible for ensuring government data is protected . The Public Security Department has a unit dedicated to responding to cyberattacks within the administration and provincial police . But municipalities are not part of the unit ’ s mandate . “ Municipalities are autonomous entities that are responsible for ensuring the security of their digital infrastructure , ” Harvey said . Mekinac ’ s servers were compromised after an employee opened and clicked on a link in a fraudulent email sent Attack.Phishing by the hackers . Once opened , the malware was downloaded onto the computer , giving the hackers access to the entire network . The hackers then encrypted all the data and held it hostage until they received Attack.Ransom their bitcoins . Once a system ’ s data is encrypted , it ’ s virtually impossible to crack the code without a key — and there is nothing police can do about it . Most professional criminals use commercial grade encryption and to locate a key to decrypt data would take “ astronomical effort in terms of computing , ” Fernandez said . “ You either pay Attack.Ransom or you don ’ t get the data. ” The identity and location of Mekinac ’ s hackers were never discovered . Thompson said police seized some of his computers for analysis and told his office not to negotiate or pay Attack.Ransom the criminals . But Thompson said his region couldn ’ t heed that advice , because it would have meant months of data re-entry , costing significantly more than $ 30,000 . So they paid Attack.Ransom , got their data back and learned a valuable lesson . “ In the end , in terms of the security of our system , ( the attack ) was actually positive , ” Thompson said . A local cybersecurity company — for $ 10,000 a year — helped the regional municipality build firewalls and encrypt its own data . “ We are practically no longer vulnerable , ” Thompson said . “ Everything is encrypted now . Every email is analyzed before we even receive it. ” He warns that small towns across the province are just as susceptible to attack as his region was . “ Every day , our system catches malicious emails trying to penetrate — but they are stopped , ” he said . “ But the attacks keep coming . ”